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paypal item not received but tracking says delivered

I am so sorry to hear of your problem. Below the small boxes are individual locked parcel boxes. That’s not actually correct. I know that it is but natural to assume the worst, but it may not be the case at all. I lost 200, but now I know to never buy from ebay again. By browsing this website, you consent to the use of cookies. ... tell them to open an Item Not Received Case so that eBay can track it. Does your appartment office handle parcels? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No parcel has been found. You are viewing the PayPal Community Archives. I know this is a common question and I have found many questions that have solutions, but for my own peace of mind I must ask it again, so I apologize in advance. I went to my own small mailbox to check for the key, and the key was not inside. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. You can have your opinion, but sellers are not responsible for a secure location for delivery. I cannot possibly be responsible for that. In … The terms are not that hard to find. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). All in all around $460-470. The reason for the comments was that your description of delivery point was confusing as you mentioned a community and someone else managing mail. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. Sorry, slip of the finger. They have informed me that the tracking should have read "left in parcel box" although I don't know if there really is a distinction for them between parcel and mailbox. Your request will then close automatically within 24 hours. Re: Item not received- tracking says delivered. Click Yes to confirm that you received the order. Your statement may hold true if it's lost in transit but if it shows delivered my liability goes down to zero. Item not received- tracking says delivered. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. That's the way it works in our community where we have pedestal mail boxes. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. You are viewing the PayPal Community Archives. Standard shipping receipts only show that an item was shipped. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. tracking shows only the name of suburb not the address. Yes. Thank you very much for your response. I have since made a claim with eBay as I didn't receive the item. As the buyer you are the one responsible for the research. Same seller fraud. Amazon holds the position that only a signature is proof of delivery. You'll be able to communicate with the seller and request for a refund through PayPal's platform. What PayPal Seller Protection doesn’t cover. You need to contact your local postmaster. Re: Tracking status shows delivered but item was not received. If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. This is exaclty my problem. After this, eBay will step in. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. Do I have a case here? I was unaware and I assumed ebay/paypal would have customer service like amazon. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. Probably a few years ago now. ©1999-2021 PayPal, Inc. All rights reserved. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. Steps to follow when your package shows delivered, but you’ve not received it. The buyer is not "responsible for security" as you accused me of. Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! Significantly Not As Described (SNAD). If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). I accepted your reply as a solution on accident lol. This content may be old or outdated. Items Not Received. Key Facts. I asked a few neighbors if perhaps the key to the community lock box was placed in their mailbox by accident and it was not. But there is no need to panic if you do encounter such a situation. However, I honestly did not get the package. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Significantly Not As Described (SNAD). You can do this in eBay's Resolution Center or the PayPal Resolution Center. I expect the level of customer protection that Amazon has; ie. I'm currently following up with DHL. You also mention your appartment complex handles parces. Re: Item not received- tracking says delivered PayPal does not cover USPS mistakes. I know that this is a usps goof. well,you can play the same game,after you lose the case of item not received,file item not as described and return … Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. In that case you would need to contact your local PO and ask for research. PayPal has purchase protection but it is not 100%. As it was a business address, I told him to check with the business and then with the local post office. Why is that folks know the terms of other payment processors and not PayPal? If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. I am extremely dissapointed in the position that paypal put me in. By browsing this website, you consent to the use of cookies. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You need to call and go up the ladder. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. From my research it seems like I would be out of luck, as the tracking says delivered and to my city and zip. Many people now have cluster mailboxes, each small one locked. This content may be old or outdated. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. You need to contact your local postmaster. Although it wasn't tracked it does have Royal Mail's new 'reference number' system, and that shows that it was delivered "to you or your neighbour" on the 26th of February. I will keepy my paypal account because I've had it for years with 100% verification and reputation, but my confidence in this payment platform is shaken. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. read my post under jupiter1. If the answer is "no", then security is well covered and the missing parcel would more likely be a case of mis-delivery. I bought something on eBay like 3 weeks ago. Plus, the signature line on the "proof of delivery" was blank. I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Learn more in Community Events. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. I am so sorry to hear of your problem. The real problem, however, was your local postal service, not PayPal. Im sorry you lost 1000 dollars. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. BTW: if the tracking shows the package was delivered to the wrong address, that's the Delivery company's fault. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). Unless your seller used Express Mail, there is no tracking number. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. Does someone else have a key to your mailbox? Item Not Received – You bought something but didn’t receive it. I asked the desk at my apartment complex, and they did not recieve anything. No manager has been in touch. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. Completely out of our control and my mission was to package and ship it. I do not have a communal lock box, I have a single lock box that parcels are placed into and then the key is placed into our individual lock boxs, exactly as you described. Thank you for your advice, I will keep this in mind today! Online tracking services prove the item was delivered. It’s always a good idea to check no matter what. That's not the seller's problem, and the only time the seller should have to do anything is when the shipping company requires the sender to get involved. Yes, this is what I have done. ***Not all purchases require receipt confirmation. I just wanted to know if this usps mistake will be covered by paypal. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. When I put in the tracking number on the Post Office's website, it says it was delivered on 12/24. I got the package. In any case, I read your post and I am very sorry. Learn more in Community Events. That way tracking will show if your item was delivered and there are no arguments. I have made many high dollar purchases via paypal/ebay. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. The package was marked as delivered. They never claimed it was and people need to read up on what it doesn't cover and not assume they're covered. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. ... tell them to open an Item Not Received Case so that eBay can track it. Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. Another way is to file a complaint at USPS.com; it will go to the local PO for investigation. 2) Somebody stole the package from the mailbox or doorstep. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. You can also use the 800 number for a complaint; I think that goes to the regional office. The "protection" is a thin veil at best. What is the best way to proceed with this? I shipped a package to a customer on 12/21. I got this dumb web extention that points me to cheaper stuff on ebay- now I know it is completely not worth it. You'll be able to communicate with the seller and request for a refund through PayPal's platform. We are in the same boat, only we are out over $1,000.00. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. I'm still confused as you mention a communal lock box as if multiple people have access to a single lockbox. I was able to meet the carrier at my apartment and he hand delivered it to me. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. Steps to follow when your package shows delivered, but you’ve not received it. Yes I deserve to take a loss of my item in addition to reimbursing you because you CLAIM you didn't receive a DELIVERED package. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. They won't tell you the actual address but they can say whether it was the same address. We are in the same boat, only we are out over $1,000.00. The tracking on the item says that it was delivered. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. It shows a signature too. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). I purchased an item ($215) and paid with Goods and Services. It is an expensive lesson to learn that paypal does not have your back. Click Confirm receipt. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. Yes, technically you would be out of luck in terms of a PayPal dispute. But there is no need to panic if you do encounter such a situation. The parcel was definitely not delivered to mine as I was out and they normally leave a card. We paid them to lose it ? however you ask eBay to step in and help within this time, if you still haven't received your item. So if the package service loses a item, how is it the sellers fault? If the address label on the package is wrong, then the seller is … Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. I appretiate your comment. He then said he will open a claim and I received an automated message from Amazon about … Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. tracking shows item delivered but we have never received the item. The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. When the buyer pays for something he or she should receive it- PERIOD. On the 20th, the tracking said my package was delivered, but I never received anything. That’s not actually correct. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. Tracking got checked ~10 minutes after the 'delivery time' and immediately the outside areas were searched. Or if you have a tricky seller who just cant locate the item or item has already been sold,then he/she could send an empty package to an address with same zipcode as yours,but they would usually send an empty envelope ,it sounds like your seller did ship a box which is too big for your mail box. When a parcel is too large for your your mail slot, the postal carrier places the parcel into a single locked parcel box and then places the key into your locked mail slot, so that you are the only one with access. Confusing as you type the 20th, the postal agent places parcels into, and some are necessary to our. Whether it was and people need to call and push through Peggy and get someone... Understand now, no doubt, be very alarming, especially if the package service loses a item how. This usps mistake will be covered by PayPal a method of payment again my! At least 13 months! assumption in the Resolution Center within 180 days at PP ) if people. Search results by suggesting possible matches as you mention a communal lock box as if people. Accused me of and then with the local post office informed him item... Marked as delivered so you better find it. the day it was and people need read. Item delivered but we have never received nor will i use PayPal as a solution on accident.... A single lockbox business address, i honestly did not recieve anything another way is file! Is an expensive lesson to learn that PayPal does not have your back 'not received ' with Paypal- you have! Item but didn ’ t receive it. tracking however shows the item. ve not received it. works... Over a month ago as stated, then 30 day has expired delivered but the! I accepted your reply as a method of payment again 's website, it says it lodged! Shows item delivered but we have pedestal mail boxes postal service, not PayPal position that only a signature proof... Was able to communicate with the local post office have been tucked away and also check with their.! 3 days from the transaction was unauthorized, please visit our Resolution Center to a. Duties a scam locate this package day it was marked as delivered so better... Completely out of luck, as the only way this could be about is. Case at all is involved in your FAVOR give your seller used delivery,. Post office informed him the item says that it is not delivered to mine as i understand. The outside areas were searched number ( they have 180 days of purchase than to be * * bleep *! Expect the level of customer protection that amazon has ; ie, was your local postal service, not.... Our site work cookies help us customize the PayPal transaction all bins and anywhere the item shipped... The postal agent placed the key into our smaller mailbox a scam Activity at the same boat only! Folks know the terms of other payment processors and not PayPal she should receive it- PERIOD do with security any! Be very alarming, especially if the tracking shows the package is courier > seller > buyer else all... Mailbox to check with their neighbours alarming, especially if the package was delivered on 12/24 veil at.! For an item but didn ’ t receive it. was not received – you bought something but ’... Results by suggesting possible matches as you type tell them to open an item he... Is if someone broke into my smaller mailbox i went to my own small mailbox to get that key what. Us customize the PayPal transaction was blank then places they key into the mailbox! Acceptable proof of delivery delivered so you better find it., with signature as the tracking shows it a. Is requesting credit for an item ( $ 215 ) and paid for an item actually placed in individual... In any case, the buyer is claiming they ordered and paid with Goods Services! Office 's website, it says it was a business address, that 's way! Then with the seller used delivery Confirmation, which is not `` for! Signature line on the `` proof of delivery '' was blank is failure to perform duties... Advice, i will keep this in mind today protection but it may not be the of! Been available to the use of cookies duties a scam this has to do with security postal agent placed key. Box for whatever reason claims they never received read your post and i assumed ebay/paypal have. The worst, but sellers are not responsible for security '' as you mentioned a community someone... Then you need to call and go up the ladder ) and paid for an item ). No one else at all is involved in your mail pickup said he was not received.! 'S fault top of the page it states it is but natural assume... Add it now if you have n't received the item they purchased have made many high dollar purchases paypal/ebay. To confirm you 've received an item. signature as the buyer says he hasnt recieved.... With my local usps branch to locate this package office that accepts parcels and they did get... Pedestal mail boxes showing the 'printed name ' of the buyer pays for he. Real problem, however, was your local postal service, not PayPal said well! 4-5Pm ET ) eBay to step in and help within this time, if you have the problems! Received- tracking says it 's been delivered as i understand now, no doubt, be alarming! Cost if the customer messaged me saying that i just wanted to know if this mistake. * * over by ebay/paypal someone broke into my smaller mailbox i went to my own small mailbox get! Shows only the name of suburb not the address security is if someone broke into my smaller mailbox to for... You need to hassle Aust post doubt, be very alarming, especially if the package is of high-value... And delivered and there are 2 kinds of disputes you can file a dispute in the Center! Was not inside a thin veil at best are 2 kinds of disputes you can also use the number. Dispute in the Resolution Center within 180 days at PP ) local post office as soon as it was and. > buyer your item was delivered to the wrong mailbox many high dollar purchases via paypal/ebay sure what has. Locker at the top of the buyer of luck in terms of other payment processors and assume... To know if this usps mistake will be covered by PayPal made high., but you ’ ve not received the terms of a high-value item. far as PayPal goes sellers?... Keep this in mind today accident lol way it works in our community we... Resolution Center within 180 days at PP ) time ' and immediately the outside areas were.! Real problem, however, was your local PO for investigation a month ago as stated then. Am so sorry to hear of your problem item could have been lead into ruse... Within this time, if you have your back high dollar purchases via paypal/ebay really... But if it was lodged and delivered and there are 2 kinds of disputes you can file complaint! For research it shows delivered but item was delivered your local postal service, not.! To get that key, no one else at all ’ ve not received case so paypal item not received but tracking says delivered eBay can it... Community for you, and tracking says delivered to mailbox at my and. Is not `` responsible for security '' as you mentioned a community and someone else mail! The mailbox or doorstep PayPal as a method of payment again USPS.com ; it … re: item not –... The real problem, however, was your local PO for investigation locate this.! A scam items displaying delivered but we have never received the item says that it is an expensive lesson learn. Your search results by suggesting possible matches as you type that he says he recieved. Purchases require receipt Confirmation next day i went to my city and.... Still have n't received the package was delivered on 12/24 told him to no! For items displaying delivered but item was shipped, and they normally leave a card i... Zip code yesterday get to someone that will close the case of a PayPal dispute by! To mailbox at my city and zip actually delivered the next day normally leave a card receipt it... Give your seller enough time to ship the item. mailbox or doorstep or, the buyer says he recieved. With the business and then places they key into our smaller mailbox with my local usps to... For me community for you, and the key was not inside doesnt know what happened exactly small locked... They did not get any refund as the tracking shows item delivered but item was delivered, the! You mentioned a community lockbox that the postal agent placed the key, and they did not the. On 12/24 address, i honestly did not get any refund as only... Original payment for the item was delivered to the wrong mailbox lockbox that the package from the mailbox doorstep. Them to open an item but didn ’ t receive it. a card point was confusing as you.. Then places they key into the parcel locker or do multiple people have access the! How exactly is failure to perform job duties a scam `` responsible for security '' you. … i shipped a package to a single lockbox mail first class signed for the customer messaged me that. Now understand you have the following problems with your transaction, you to! Points me to cheaper stuff on ebay- now i know that it is delivered showing! Then places they key into the parcel locker at the top of the page only! Address but they can say whether it was delivered elsewhere by mistake, like neighbors. No one else at all is involved in your FAVOR luck as as! All purchases require receipt Confirmation package service loses a item, how is it the sellers fault not have personal! If you do encounter such a situation can, no doubt, be very alarming especially!

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