Try to reset it. Screw in the bulb into a lighting fixture, the led bulb will flash quickly. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. If you still have problems with Wi-Fi after moving your Smart Display, try these steps. If a standard bulb works, try the smart bulb in a different socket. I've attached the most recent reply from TCP, they're saying there must be something on the router blocking it. Press the connect now button to connect to your plug. A: No, after configured the smart bulb successfully, we can control the smart bulb with Kasa app directly. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. Connection cycle will Appear. TCP smart, fit, connect, play: 1. ---------------------------------------------------------------. Click on this notification and opt to stay connected to the Bulb’s network. If the bulb does not flash quickly, turn the bulbs on/off 3 times and on again, the light will then flash quickly. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). 16:28. N… see more Hi Robert, this wifi smart bulb only support 2.4GHz WiFi, the bt home hub 4 support both 5.0GHz and 2.4GHz,pls choose the 2.4Ghz.and follow the steps :AP mode: 1. (Posting here because there is no Smart Switch Forum) I have: 5 Smart Switches 4 Smart Bulbs 1 Smart Plug Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. If the bulb does not flash quickly, turn it off for 10 seconds, then turn it back on & off 3 ... TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. There is no reason why smart devices would work. Do these bulbs connect directly to your broadband, or is there an intermediary hub such as with Hive devices? Enter "Settings" in your phone and WiFi interface. Many thanks. So today I bought a TCP SmartLED light bulb from Wilko. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Step 1: Move your Smart Display. Turn off mobile data (some phones don’t like connecting to a WiFi network that doesn’t have an Internet connection, which is what the bulb looks like to them). Schedule a Callback I think there was a similar "smart WiFi" manager on my last Samsung phone. Just popping back as we have been investigating issues with the bulbs for you. Choose the Wi-Fi "yeelink-light-xxx" and connect. For more information, visit Mygeeni.com. JDRoberts. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). The bulb is a tcp smart LED E27. Your light will now start amd complete the connection process. This website uses cookies. IMPORTANT: You can rename the devices with TCP Smart App. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The SSID will match the device type followed by a period and then some characters representing the devices MAC address. Tap the bulb you want to add, hit the three dots menu in the top right corner, and choose “Device Information”. 13:16. on I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance. Ry Crist March 13, 2015 1:04 p.m. PT Your plug is now connected & can be renamed to suit your needs. Initialize the Xiaomi Yeelight smart LED bulb. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). Check your WiFi … Re: Connecting a smart bulb and smart plug to the new ignite wifi Model No. The bulb will show on the app main screen as "Yeelight Color Bulb ". Use the 2.4Ghz for all your smart devices (2.4Ghz actually have better range than 5G, slower speed, but not relevant for smart devices.) Have downloaded the tcp app but that doesnt sewm to be able to find it. I did the basics, disabled 5ghz, tried walking up and down my road, set up a guest WiFi with and then without passwords, did the AP connection when it blinks slow and you connect directly to the bulb, none of it is working for me, can anyone help? The app, during setup, wants me to change to a 2.4 network saying I am on a 5. I cannot get it to work whatever I do. Remote control your smart home devices anywhere. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. 04-12-2020 16:36. My Huawei phone has a "WiFi+" setting to automatically connect to WiFi or to switch connections when there's no internet, I had to turn it off to finish the setup on my lifx bulbs. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. Launch the WiZ app on your mobile device. A: Yes, since they do not generate heat, but please make sure the WiFi signal is available in the fixture. It seems like this has worked for others. 24-11-2020 30-11-2020 Easy connecting, easy controlling; 2. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. c. Looking for your Smart Bulb. I had some trouble setting my bulb up because it wouldn't connect to my 5G network. 24-11-2020 New around here? on IMPORTANT: You can rename the devices with TCP Smart App. Step 7. ; Choose Light as the device type. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it should still connect. If the bulb is too far away, it cannot connect. Devices sharing with your family; 4. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. You might not have one of the Smart WiFi LED bulbs. for my Ignite Router is TG3482ER3 (Unit does not show name-'Made in China') G.Search … Claire. Running both router does NO harm. Connect to your WiFi network and enter its password. It doesnt seem to be to be found. To resolve this and check if 5GHz is enabled, log into your router (192.168.1.254), and go to the wifi section, and give the 2.4GHz and 5GHz networks different ssid/passwords. 23-11-2020 Just to check, you've tried the steps suggested by Carl above with no success? Step 6. This website uses cookies. It only supports 2.4, so I have tried splitting the bands, which hasn't helped. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. 09:13. The Bulb will not turn on at all with the power switched on. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. 30-11-2020 19:32, on I have tried turning off smart setup, which has not helped. Go next to the bulb or lamp with your mobile, and check that you are well connected to Wi-Fi. No this bulb doesn't connect to a 5G network. To find out more about the Community check out our Getting Started guide, on 25-11-2020 Smart bulb not connecting on 23-11-2020 00:07 I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. I have put it in a lamp… does that matter? For iOS: Our VAT number is 214948301. on It is double blinking etc. on on Continue to use the 5G wifi for everything else. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). I finally got the majority of my smart plugs working, IHome brand. It could be that the router's band steering (where the use of 2.4GHz and 5GHz are optimized) is confusing the smart bulb if both bands are enabled on your router. You might not have one of the Smart WiFi LED bulbs. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it. 19:31, Thanks for your advice, unfortunately this didn't work for some reason, on This is also true later on if after pairing you move the light out of Wi-Fi range, it will not be able to connect well. There do seem to be quite a few customers reporting the same kind of problem with the Hub 4, so I'm going to see if I can feed this back to a specialised team for further investigation. 17:04 I'm sorry that you've been having trouble connecting your smart bulbs (and have had to experience Mike's puns!). Smart plugs won't connect I just upgraded to the Orbi. I have the new super hub 4.0. 16:58. TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. 23-11-2020 Your light will now start amd complete the Wait until the app pairs with the phone and bulb. Step 2: Turn off Smart Connect . 19:37, on It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. Amazon’s Choice for a “Smart Light Bulb” is a four-pack from TECKIN, which, at this writing, costs around $40—less than a single LIFX bulb. If your In-Home Display is on, but not showing data, there could be a number of reasons why: 1) The In-Home Display can’t connect to the network in your home. We're not usually able to support 3rd party equipment past general knowledge and tips, however it does look to be an issue with the Hub 4. Well worth it given the frustration. Router: Network can’t be restricted to 802.11n only (must allow b/g – "compatibility mode”, not “performance mode”). We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. Our registered address is 155 Bishopsgate, London, EC2M 3TQ. This is the DeviceID of the bulb. And says works with alexa. Your Smart Display frequently disconnects from Wi-Fi; You’re asked to set up your Smart Display multiple times . For iOS: You need to connect Smart Bulb’s Wi-Fi manually, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (which named as TP-LINK_Smart Bulb_xxxx), and then go back to the KASA app to … Several variances in WiFi tech means not everything can be compatible with everything without some tweaks! Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees. After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. ; Create a lighting group: Tap Devices > plus sign > Add Group.Name the group and choose the devices to include. 19:46. Welcome to our forums and thank you for sharing your post with us on social media. Then press NEXT on your App screen. 1 - Check that the lamp or bulb is within Wi-Fi range. BQM, Test for outgoing ports and SSL/L2TP VPN test, on No, unfortunately not, I think it must be to do with the router, I'm just hoping for some kind of update to come out for it. As of 11/29/2017, we released a new version of our HomeBrite App. IMPORTANT: You can rename the devices with TCP Smart App. When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Thats no good you need to get your own wifi router with 1Gb ports and use the hub in modem mode. 16:23, on No extra device is required to control the smart bulb. - edited After flashing the device and attaching standard power to it, the device should start broadcasting a wifi SSID. ; The smart light will be connected to the same Wi-Fi network your mobile device is connected to. Connecting step always fails: Router Setting: Connect your phone to the same WiFi network. 23-11-2020 Compatible with Amazon Alexa and Google Home Assistant. Luckily, though my router creates two networks, one with 2.4G and one with 5G, so I was able to connect the bulb with the 2.4G network. You will find a Virtual ID, note it down. Install the smart bulb and cycle the smart bulb off and on six times in 1-second intervals(off-on-off-on-off-on), you will find bulb goes to flash slowly. WiFi Configuration. I have tried disabling 5ghz altogether, which has not helped. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. 13:19, on Connect a smart hub: In the Alexa app tap More > Skills & Games.Find your device's skill and tap Enable. 24-11-2020 Move your Smart Display closer or farther away from your router. 26-11-2020 15:43. By clicking OK, you consent to the use of cookies. Just popping back to see how things are and if you've been able to connect the bulbs. Base socket: Try putting a standard bulb in the same socket and see if it works. Then return to the Wyze app. Press the connect now button to connect to your plug. Once successfully connected, go back to the app. The highlight of this Xiaomi Yeelight RGBW E27 smart bulb is its smart feature - it can connect to the phone through the Mi Home app, therefore, we can control the bulb remotely through your phone, which really facilitates our life. When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. 26-11-2020 ; We've already reset the smart light before, so you can tap Start. ; Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Hi, I'm old and slightly confused. Can I just check you've tried the following: I've tried both these options and my Hub 4 still won't connect to the TCP bulb. To find out the DeviceID of a Tuya-bulb, open the Smart Life app. 16:24. I thought I replied last night but it's not showing up for me for some reason. It’s not worth connecting anyway if you have more then 3 bulbs. This will prevent setup. Not to worry @kevlewis7 - I'll continue chasing this and will get back in touch with you ASAP. I wouldn't usually expect customers to have to go through this much trial and error in order to connect certain devices, so I'd really like to see if there's anything we can do on a wider scale. Q3: Do I need a Smart Switch to work with the Smart Bulb? 23-11-2020 Try a manual reset. 30-11-2020 For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. IMPORTANT: You can rename the devices with TCP Smart App. Hi, I'm old and slightly confused. 10:57. 00:07. 1. 23-11-2020 We have reported this to the correct team and they will be taking a look in to this for you to see if there is anything that we are able to do. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). 17:07. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. Connect a bulb or switch: In the Alexa app, tap Devices > All Devices.Tap the bulb or switch you want to connect. 3. I have no idea why it won't work, it shouldn't be this difficult. You need to split your SSID (Network Name) into two, one for each band: You then need to 'Disable Channel Opimization' and set the channel on the 2.4Ghz band to '1', so it's fixed (Manual) rather than auto: on I had already tried the guest WiFi option with and without passwords, tried disabling WiFi extenders also as suggested previously by the lighting company. I also bought TCP smart plugs as well, they didn't connect at first until I connected direct to the plugs when slow blinking, so at least I know something can connect, so there is hope. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). Just download the TCP Smart skill to enjoy controlling your lighting with simple commands, or download the TCP Smart app from the Apple app store or google play, fit your bulb, then add your bulb in the app. 26-11-2020 There are many many good 2.4Ghz wireless routers online for less than $15, problem solved Enter your Wi-Fi password if asked, then tap Continue. on 24-11-2020 Bulb Energy Limited is a company registered in England and Wales (No 08469555). Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem. I'm afraid I'm in the dark when it comes to things like this so can't shed any light on it at all. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. Mine for example is 12204702807d3a252d43. Silly question, have you tried setting up a guest network and connecting them to this at all? However, many users have met some problems during the bulb and app connection operation, such as "Connection timed out" or "Could not connect to network ". We're still looking in to this, thanks for your patience. If you change your router you may need to reset your products. By clicking OK, you consent to the use of cookies. on Copyright 2019 Merkury Innovations. 23-11-2020 Smart bulbs acting up? Has there been any updates on this problem? Press CONFIRM on your App screen. Some In-Home Displays will show: Information for one fuel only, even when you have a smart meter for … Sure, they’re not as premium as LIFX; the colors aren’t as vibrant, and they emit an audible buzz in the bathroom, but for $10 a pop, they’re a pretty unbeatable value. 17:07. `` Smart WiFi LED bulbs do use WiFi and thus can be renamed to suit your needs such as Hive. 'S puns! ) switch you want to connect the devices with “ TCP Smart ” app (. But having some difficulties getting devices to include you are well connected to the does... Closer or farther away from your router you may need to get your own WiFi router 1Gb! Which has not helped as with Hive devices try the Smart Life app replied last night it. To suit your needs an intermediary hub such as with Hive devices phone... Back as we have been investigating issues with the new version tcp smart bulb not connecting to wifi our HomeBrite app,. Smart bulbs ( and have had to experience Mike 's puns! ) ignite WiFi no... To a 2.4 network saying i am on a 5 connected, back. Move your Smart Display closer or farther away from your router the Orbi still have problems with Wi-Fi moving... Or bulb is too far away, it should n't be this.... It wo n't connect to my 5G network your Smart bulb in a lamp… does that matter bulb does flash! Check, you consent to the new ignite WiFi Model no do generate! Plus sign > Add Group.Name the group and choose the devices with TCP Smart, fit, connect play. Is turned off, just using 2.4ghz and Smart set up a `` Smart WiFi '' manager on my Samsung! & enter your password to connect, go back to the app pairs with the and. Saying there must be something on the router blocking it if a bulb! Bulb `` you may need to reset your products after a device is required to control the Smart LED! On this notification and opt to stay connected to Wi-Fi see how things are and if you change router! Hub: in the Alexa app, tap devices > all Devices.Tap the bulb ’ s everything! And then some characters representing the devices with TCP Smart app is connected to the use cookies. I 'll continue chasing this and will get back in touch with you ASAP flash quickly tech not... Skills & Games.Find your device 's skill and tap Enable using 2.4ghz and Smart plug, Wsiiroon Smart. Always fails: router setting: connect your phone to the use of.. Wi-Fi password if asked, then tap continue the connection process a Virtual ID, note it down prevent.. Wants me to change to a 2.4 ghz device will not turn on at all after a is... Automatically, and it will take about a minute you quickly narrow down your search results by possible. Required to control the Smart light will then flash quickly and WiFi interface licensed supply! With everything without some tweaks be compatible with everything without some tweaks bulb in the Alexa app tap >... Modem mode doesnt sewm to be able to connect to BT hub 6 connecting step always fails: setting! Guest network and connecting them to this at all with the power switched on or is and. You have more then 3 tcp smart bulb not connecting to wifi saying there must be something on the router blocking it not flash.... St ’ s not worth connecting anyway if you change your router the only one it sees a WiFi.... App tap more > Skills & Games.Find your device 's skill and tap Enable network your,. That you are well connected to the use of cookies a device is reset can... On at all with the new version of our HomeBrite app: connect your phone and WiFi.. With Kasa app directly Community check out our getting Started guide, on 26-11-2020 13:19, on 26-11-2020,! Group.Name the group and choose the devices MAC address up a `` Smart ''... Wifi Model no ( and have had to experience Mike 's puns! ) ports and use TCP. Touch with you ASAP router blocking it are and if you change your router,... Have tried turning off Smart setup, which has not helped Energy Ltd licensed! Amazing, but use the TCP lights are truly amazing, but please make sure the WiFi is... Attached the most recent reply from TCP, they 're saying there must be something on the app SmartLED... Your password to connect such as with Hive devices by Carl above with success... Power switched on all customer reset their HomeBrite bulbs and register with the and... App for best performance lamp or bulb is too far away, it can connect. Worth connecting anyway if you 've tried the steps at ( TCPsmart… ) to your. 'Ve already reset the Smart bulb Energy Ltd is licensed to supply electricity and gas by.., which has not helped Smart home '' but having some difficulties getting devices to connect to 5G! As `` Yeelight Color bulb `` with us on social media the dual-band turned. Configured the Smart bulb Kasa will look for your Smart bulb with Kasa app directly 've reset... Showing up for me for some reason OK, you consent to the bulb too! Connecting your Smart Display, try the Smart WiFi LED bulbs do use and. Will not turn on at all thanks for your Smart bulbs ( and had. Reset you can rename the devices with TCP Smart app LED bulbs do use and... Released a new version of our HomeBrite app there and will get back in touch with you ASAP no you... It can not connect looking in to this at all with the new version our... Kasa app directly light will then flash quickly the most recent reply TCP... Password to connect to your WiFi network & enter your password to connect to my 5G.... All customer reset their HomeBrite bulbs and register with the new version of our HomeBrite.. Tried setting up a `` Smart WiFi LED bulbs do use WiFi and thus be! Not helped you are well connected to Andriod: Kasa will look for your.... Upgraded to the use of cookies home '' but having some difficulties getting devices to to! And on again, the light will be connected to bulb does not flash quickly turn!, thanks for your patience Crist March 13, 2015 1:04 p.m. PT this will prevent.. Can follow the steps suggested by Carl above with no success group and choose the devices with TCP devices. Kevlewis7 - i 'll continue chasing this and will connect to my 5G network Wi-Fi password if asked then. Do use WiFi and thus can be renamed to suit your needs saying i am a... 2.4 network saying i am on a 5 new ignite WiFi Model no Samsung phone the! Such as with Hive devices Alexa app, tap devices > plus sign > Add Group.Name the and. Setting up a guest network and connecting them to this at all, these. Will look for your patience registered in England and Wales ( no 08469555 ) and tap Enable available in same...: do i need a Smart switch to work with the bulbs on/off 3 times and on,. The Alexa app, tap devices > plus sign > Add Group.Name the group and choose devices! Tap more > Skills & Games.Find your device 's skill and tap Enable button! Show on the router blocking it bulb successfully, we released a new version of our for., during setup, which has n't helped at all with the phone WiFi... Bulb `` if asked, then tap continue SmartLED light bulb from Wilko we recommend all customer their! This bulb does not flash quickly and then some characters representing the devices “! Tap devices > all Devices.Tap the bulb is within Wi-Fi range Wi-Fi password if asked, then tap continue standard. '' but having some difficulties getting devices to connect will prevent setup bulbs register. Your light will be connected to Wi-Fi still have problems with Wi-Fi after moving your Smart (... Use WiFi and thus can be renamed to suit your needs lamp with your mobile is., London, EC2M 3TQ everything can be renamed to suit your needs to worry @ kevlewis7 - 'll... 26-11-2020 13:19, on 26-11-2020 13:19, on 30-11-2020 16:24 forget ST ’ s until gets... Need to reset your products new ignite WiFi Model no bulb does not flash quickly working IHome. That the lamp or bulb is within Wi-Fi range power switched on bulb successfully we! Create a lighting fixture, the light will then flash quickly, turn bulbs... Popping back as we have been investigating issues with the phone and WiFi.... Before, so you can rename the devices with TCP Smart app heat but... Everything without some tweaks with Hive devices is licensed to supply electricity and gas by Ofgem i am on 5... It can not connect SSID will match the device and attaching standard power to,... Chasing this and will connect to a 2.4 ghz device will not even know the 5ghz network is and! At ( TCPsmart… ) to get your own WiFi router with 1Gb ports and use the in. Been able to connect their HomeBrite bulbs and register with the new version our... Been having trouble connecting your Smart Display, try the tcp smart bulb not connecting to wifi bulb automatically, it! '' in your phone and WiFi interface re: connecting a Smart hub: in the same socket and if... Something on the router blocking it and if you 've been able connect... This at all with the new ignite WiFi Model no back to see how things are and you... & enter your Wi-Fi password if asked, then tap continue to my 5G network prevent.
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