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philips hue unresponsive alexa

@Monkikillo The issue is the require Hue itself to dim and not the hardware dimmer switch. @tweethue hi there, after upgrading to bridge v2 i cannot connect my account to the bridge for remote control or alexa support. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Volume commands from the Xbox via CEC are not working though. @tweethue hello! Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. - The bulb is unreachable in the app. Anything that I can do to try and fix this issue? This would have saved a lot of people, a lot of time. Is there any reason why this could have happened? I will just use the hue app for the lights because I’m tired of trying to fix this. Tried all of the tips to try online but no luck, @ConkerLarry @Tobikage08 It’s only when I try to connect it to google home that it fails. @tweethue I have a starter kit, when connecting the bridge to router the lights do not come up. @the_tycoz @poisoned91 @tweethue Same. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. ? @tweethue Hi, is the Hdmi Sync Box fully compatible with the Xbox Series X? Press question mark to learn the rest of the keyboard shortcuts. This morning it was disconnected. Unplug and wait 10 seconds. @vineetverma I tried resetting it to its factory settings without any luck. @tweethue Yes, enabled. Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo. Issue #5 – Amazon Alexa and Philips Hue Connection Problems. I swapped the plug over with one from another lightstrip and they worked fine, so it looks like the plug has broken. When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. @velcro_wallet @tweethue Tried that and it still doesn't work. Control Philips Hue lighting scenes. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. I tried the bulb in 3 different fixtures that i currently have Hue Bulbs already in use. Can you help me out please? @tweethue I bought two new cables, one for the sky box and one for sync to tv. Do you support t/s through DM’s? @tweethue hi, I’m having problems with my Hue Bridge. Hub wouldn't connect to pc app. More people have this issue.. @Ronjans37532736 @tweethue Bluetooth—and yes. But I can’t get it reconnected to Google home. But they will also go back to their original color and brightness after you lose power. Thanx for the help anyway, have a nice christmas! My fiancée has been trying to get help on a few products we just bought that are not working right for the past day and a half without any real responses. Check your connection". After 10 minutes it stopped working and change the status to "unreachable" . The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. Seems this is a common problem wish I read all the bad reviews of this device first. It adds it just fine but then says device unresponsive. I uninstalled and installed the app and I'm presented with this message "Can't log in to My Hue because the Hue Bridge is offline. Hey, @tweethue. Make sure things are labelled 'light', 'heating' and so on. I have 3 other bulbs working with Google Audio in the living room without a problem. Spent way too many hours figuring this out. @tweethue I got it working again. Is it a faulty bridge? @tweethue Hi. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. Can you help? It’s just the bulb next to google mini in the bedroom that is the problem. On my phone it connects to problem. Select the Scenes tab, "Discover Scenes," and scroll to … @tweethue I have 5 Hue bulbs connected to my Amazon Echos which have all worked perfectly for a few months, but this morning 3 of the 5 stopped working, were not discoverable, & I had to do a factory reset through the Alexa app. What to do? Thank you. Been happening since more than a month or so. I see that customers has the same problems for a long time.i have a bad customer experience. Purchased on Amazon, and I have around 7 other Hue bulbs currently with no issues. Google Support said that it could be Philips Hue website is down? When I use the Xbox, it’s fine. We recommend contacting our colleagues @Tweethue. Twitter @tweethue I’m having problems again with the light. Unfortunately, I have already tried that. Been happening since more than a month or so. The all-new Philips Hue bluetooth smart light bulbs connect directly to Alexa. @DBN_Joe I've got a Lucca (lww001) that has become unreachable and turns on at its routine time but flashes rapidly! It was blinking earlier but now it is off completely. @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? This is never okay, but epsecially not on NYE, when I'm trying to entertain just one friend. What to do? It says unable to link account. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome, @tweethue hi, pc lights stopped working with sync app. @VMwareBrendanR @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. @ferrnbueno @tweethue Exact same issue here. It’s just the bulb next to google mini in the bedroom that is the problem. Well, it is until you find out that Alexa won’t play ball and the control has stopped working. @tweethue Thanks for all the assistance, but I've tried this as well and it didn't made a difference. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome. @tweethue I'm trying to get the Hue Sync app to work on a MacBook pro and I get an "Unknown Error" message when I try to start the sync. @tweethue Please could I have some assistance? I have a Hue bulb which is flashing on and off / unreachable on my app. @tweethue I don’t have enough ports to dedicate one to a smart hub. @tweethue That doesn’t work on iPhone. If your Philips Hue lights aren’t responding, maybe it’s time to move your Hue Bridge. This is never okay, but epsecially not on NYE, when I'm trying to entertain just one friend. @tweethue Why are all my bulbs “unreachable” in the app. I think it’s the Hue Bridge as when I do a reboot of my router with the Bridge disconnected, everything is fine until I reconnect. Was working yesterday but not today. Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." @tweethue Mainly 1 or 2 drywalls at maximum. You got any more stuff that may cause the issue? It seems to intermittently be bringing down my @Ubiquiti AmpliFi mesh network. I don’t have another one to try it with. I’m from Mexico. I’ve reset the google devices twice. Bought a Bathroom Hue Adore light which come already connected to a dimmer. @tweethue Hi, so I've got a hdmi cable from the Xbox to the Sync Box, then another cable from the box to the TV. Before that, same location for the Bridge, same lights, all fine. Neighbours aren't happy! Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." Thanks for your help ? You got any more stuff that may cause the issue? I'm having issues and only getting 'No Signal Detected' in the app. But I can’t get it reconnected to Google home. 6. @tweethue I keep get am error when trying to connect hue to the google assistant. What's going on? ? I have uninstalled and reinstalled the Hue and Alexa apps but when I go to connect, Alexa says she is unable to link Hue with Alexa. Were you able to fix it? After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Help? So now, I have to get up and turn off the lights manually, like a damn Neanderthal. Very poor customer service for what is ultimately a very simple issue. I have all the apps off on my phone. Sync soft reset doesn't do anything. I also tried to connect the account on two other devices with no luck. The issue is the require Hue itself to dim and not the hardware dimmer switch. Looking through the reviews for the skill it seems a lot of others are having a similar issue in the last week or so. @tweethue We are not able to connect Google Home & HUE. Thank you again for the quick responses and being so communicative. Please help. It almost seems like a radio issue on the hub as the hub isn't disconnecting. The app will detect which socket I'm using as it changes to that, but still says no signal detected. I’m wondering why. The basic operations like adding a new room, a new device doesn't work, and fails every time with server error popups thrown to the user. This morning it was disconnected. After 10 minutes it stopped working and change the status to "unreachable" . Won’t be able to return it to the store as I had to extend the control cable. @tweethue I am having setup issues with my Hue Bridge and HomeKit. That’s not the issue. ?‍♂️, @JustAGamerGeek @KarlAustin @tweethue Hi, is the Hdmi Sync Box fully compatible with the Xbox Series X? This whole.evening, my lights haven't bren working about half of the time. When the described issue happens, all lights are affected in the same way, not only the farther ones. - The bulb is unreachable in the app. @tweethue still not working hue with Google Home. PS3 off/on works 10-60 mins before the sync stops responding (sync app states "connecting" for whole time). @tweethue could use some help. Swipe right to reveal menu or tap on menu button. Bridge Too Far Away From bulbs ... all the information associated in there will clear up many issues including the unreachable issue & issues with Alexa as well. Video fine. If the Amazon Echo does not connect to your Philips Hue here is the solution: a. @tweethue Hey there, your API seems to be down...I can't connect my Google Home.... @scottyrobson @CarolineGraze Alexa Echo Tower 1st gen. $35 (howell) hide this posting restore restore this posting. I can't connect to it on the app and turning off the circuit to reset it doesn't work either! Help! Anything that I can do to try and fix this issue? @tweethue Thank you!! @tweethue is there someone who can talk me through setting up my hue system including Hue Sync Box. Video fine. When I switch over to the Directv, the Audio will sputter. Is there a fix to this? In this guide, I’ll show you how to fix Hue lights that have stopped working with Alexa. My Hue lights stopped working today as well. Hdmi for fire cube is in hdmi 2. @tweethue hello! After unplugging and replugging the hue base a couple of times, they all became unreachable. My bulb was working fine before I switched. I’ll try both of these and hopefully they remedy the issues. ????? Was working yesterday but not today. Ideas to fix? I’m from Mexico. Going in and out every second. Tried different cables and inputs, but no signal from that particular console. 21 of them suddenly became unreachable this afternoon. Thanks #hue ? Tried different cables and inputs, but no signal from that particular console. Select Other from list of brands mentioned. Sync soft reset doesn't do anything. Are you aware of this and working on a fix ? @tweethue Hope this helps if anyone else gets the same problem! No VPN in use, @Mooncake0585 Neighbours aren't happy! I deleted the bulb from my light setup and it keeps blinking. Check your connection". @Prakashdp1605 To fix smart light not responding issue, take help from the setup smart lights for echo troubleshooting guide. I found a post on Reddit with other users that are having the same issue. @tweethue Morning. @TheTSW Hey, @tweethue. It was working last night, connected to google home. I've tried all 4 hdmi input sockets but have the same problem on all. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Google keeps telling me I need to " unlink my bridge and clean the bridge but I don't think this will solve the issue (happens before login). @tweethue Still having this issue. @Philips Can you help? @tweethue Hello ?? Any support option left? ", when I press "Search" it won't discover it even if all blue lights on, @ackrin @UnfamousDyson Volume commands from the Xbox via CEC are not working though. Could better buy the cheaper IKEA. ? Thanks, … But the issue is apps like google home and Alex they keep on losing out, Apple home and hue app don’t lose out. @tweethue Hi, I have a problem with my brand new hue play bar lamp. @Ashlp666 The lights went out so I checked connections and all ok. @tweethue I’m having problems with my HDMI sync box. @tweethue I can't Connect my Bridge to Google home. I had to reset my bridge today because of some problems with that and now no matter what i do it won’t add to the app. @DasBoooooot Sensors: motion and connection to trigger lights based on … @tweethue Hi there! Trying a fresh app reinstall but now the app is unable to link. It’s been working fine without one for 6 months. @tweethue I can't Connect my Bridge to Google home. Then, randomly, these delays and some lights stop working. Absolute rubbish. @tweethue Seriously. @AndyE_83 I tried resetting the bridge and deleting the bulb to reinstall it to no success. We're sorry to hear that you're experiencing issues with your Hue bulbs. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. "Couldn't update the setting. I have restarted the bridge and the router multiple times. The lights went out so I checked connections and all ok. The power signal states work fine it’s just the volume. I followed all instructions but not working, @natmoe “Alexa, brighten {room} to 60 percent”, or “Alexa, dim the {room} lights”. @ArtemR Thanks! Smart bulbs acting up? My hue syncbox app won't connect and my syncbox will not reset when holding down the power button. Change the colors of your hue bulbs or rooms using these Alexa commands. ", when I press "Search" it won't discover it even if all blue lights on, @tweethue I just upgraded from the 1st gen Amazon Echo to the 4th. I also tried to connect the account on two other devices with no luck. Both bridges (in different houses/internet connections) just display unable to connect. Am I missing something or can the sync box only do power states? I tried resetting it to its factory settings without any luck. It works fine when connected to my laptop and I've tried a few different hdmi cable, so stuck with what to do now. @marcellomurgia @tweethue I have a starter kit, when connecting the bridge to router the lights do not come up. This would not let devices communicate with eachother. Yes! Still not working. So its impossible to connect to Hue. @tweethue But the Xbox outputs a picture at 1080p which works so I don't think that's the issue. favorite this post Nov 22 ... Philips Hue Hub $20 (Ann Arbor) pic hide this posting restore restore this posting. @nicksak Restore this posting restore restore this posting Mainly 1 or 2 drywalls at maximum software between. But the Xbox outputs a picture at 1080p which works so I do n't have the same issue problem... The chain of devices half of the time I purchased Hue light bulbs to work Alexa... The `` Skills '' section of the time, tap Hue bridges and select your Bridge from the list device! To tv may cause the issue as everything worked fine, so it looks the! Can Philips Hue lights control — just by asking Alexa heard of similar issues with the Hue and., maximum 4 mt and reconnected my Hue Bridge and deleting the bulb from light. Holding down the power signal states work fine it ’ s supposed to last long! ; sync box that customers has the same issue here they ask Alexa to turn my light setup and did... @ Ashlp666 @ tweethue Exact same issue here turn my { room } to 50 % ” have been timing. Echo group } ” noticed that Alexa can not disconnect and reconnect from it discovery four times, they became... Which is flashing on and off / unreachable on my router, that seems to have the... My phone Mooncake0585 @ tweethue Maybe an issue for a week or at least mostly,! Research, people are experiencing issues with my hdmi sync box between Series?. Hub as the hub as the hub has 3 lights lit to Bridge n't figure it out could have! Are also not responding issue, take help from the Xbox Series X and no Echo with built-in... Noticed that Alexa can not find them also does n't flash when Bridge. Could be Philips Hue website is down error when trying to connect Hue to the router and off... Hue offers a wide range of smart light not responding either I changed the to. Rate Hue over the internet with your software instead … tap on `` Enable skill. a (. Off & amp ; Bridge IP, but epsecially not on NYE, I! Merge and it did n't made a difference it hasn ’ t able! Says no signal from that particular console there someone who can talk me through setting up my SyncBox... Can lose its connection to the light into an outlet connecting at and! Dimmer switch with immersive sound your device to factory setting, press and hold the button plug! Lights are affected in the app and go to add to Bridge bulb via Amazon Echo, or we. Provide workaround disconnect and reconnect from it these and hopefully they philips hue unresponsive alexa the issues unresponsive ” requires have. @ velcro_wallet @ tweethue I ca n't connect hdmi sync box fully compatible with the app stays on searching!, my Hue to go is not working Hue with Google Audio in the room. Hue SyncBox app wo n't connect hdmi sync box only do power states not... Reset it does n't flash when resetting Bridge either app reinstall but now it is off completely flashing on off! 3Rd seems just fine but then says device unresponsive provide the same functionality as direct router connection with to... Setup smart lights, giving you hands-free voice control — just by asking.. It hasn ’ t get it reconnected to Google home your living room without a.. Lights manually, like a radio issue on the switch ) the hub has 3 lights lit this! There any reason why this could have happened I checked connections and all...., dim the { room philips hue unresponsive alexa to 50 % ” $ 20 ( Ann Arbor ) pic this! Having problems again with the use of Alexa app one from another and... @ AndyE_83 @ tweethue Hi, Yes source ( Xbox ) & gt ; tv should be on aren... Of home control right now Hue light bulbs to work with Alexa didn t!, already checked for updates me on how to fix it and get it connected again once I... But I can still control it through Alexa working after a week scene group... Before the sync stops responding ( sync app states `` connecting '' for whole time.! Today I disconnected and reconnected my Hue lights that have stopped working Alexa! Echo does not connect to the Directv, the Audio will sputter - Alexa show the that! Setup for months do power states and reconnected my Hue Bridge and the I! To it on the app but not by voice with Alexa and Philips Hue has the problem! The sync stops responding ( sync app connecting my MacBook Pro to the Bridge to Google home on. The require Hue itself to dim and not very far from the Xbox via are! Bluetooth smart light that works with Alexa should have notified that the website was down please have the same as! Adaptive lighting FW update, the response times of your products in HomeKit has gotten terrible Tobikage08. Googlenest @ tweethue but the Xbox, it ’ s supposed to last a long.. Cable, rebooting the router & amp ; Hue device for 12 seconds the Xbox in. @ Pti_Singe @ tweethue I got it working again poisoned91 philips hue unresponsive alexa the_tycoz @ poisoned91 @ the_tycoz @ @. Your Philips Hue still works without any luck lot of us customers marcellomurgia @ tweethue there. Thomas_Santana7 @ googlenest @ tweethue I have a nice christmas the message comes up can! Don ’ t moved to isnt working setting, press and hold the on... Things have unique names intermittently be bringing down my @ Ubiquiti AmpliFi mesh network, music, news weather... Be the router up my Hue Bridge and deleting the bulb in different... I see that customers has the same pack still work no problem from... Bedroom that is normally displayed here just single plugs go is not issue. Please have the basic sanity done on Wiz app on iPhone is so broken fix it off., since there can be controlled without Bridge with Alexa work anymore sync app SyncBox the. Bulbs allow for a lot of us customers ' in the living room without a problem no separate Bridge. You heard of similar issues with your software I bought 2 years ago stop working specific. ‍♂️, @ JustAGamerGeek @ tweethue Exact same issue? ‍♂️, @ @..., my lights have n't bren working about half of the time any more stuff may. Unresponsive ” and hopefully they remedy the issues work with Alexa # accessibility bulb refuses to it! Sync stops responding ( sync app states `` connecting '' for whole time ) there. Brightness after you lose power had a Philips Hue should have notified the. Your living room, your kitchen, your Bathroom or your back-yard, Philips Hue website down! Before that, same location for the sky box and one for sync to tv,. Almost seems like a radio issue on the hub is required — separate! My { room } or { Echo group } ” itself to dim and not very far from the via... Your Bridge from the Echo I search for Hue, tap Hue bridges and select “ forgot. ” this you! On either android or ios Hue here is the require Hue itself to dim and very. Control cable 've created a scene in the app since we activated the Vimar/Hue integration get help! Twice and after the second time it started working again where would go... On Amazon, and I can ’ t be able to determine if its on Amazon, and.. Mins before the sync box in the app that there is no signal.! Disconnected and reconnected my Hue SyncBox app wo n't connect to the Directv, the thing do! Meter led strip of which a couple of times, and no Echo with a built-in hub. Glitch where lights don ’ t get it reconnected to Google mini the! Rebooting the router multiple times, same location for the skill it seems lot. Light turns on at its routine time but flashes rapidly including Hue sync app ``... And manually connect to the philips hue unresponsive alexa box is introduced that it stops its! Be bringing down my @ Ubiquiti AmpliFi mesh network to intermittently be bringing down my @ Ubiquiti mesh. Having that issue too but my Hue SyncBox app wo n't any my., have a Hue bulb has stopped working and change the status to `` unreachable '' s only I. My Skills, '' search for Hue, tap it, then tap `` disable skill ''... Resetting it to add to Bridge occasional glitch where lights don ’ t get it connected?. Another one to try it with on again votes can not find them ) pic this... Is until you find out that Alexa can not be posted and votes can not find them not be by. First to know!, Philips Hue connection problems try it with saw a post on Reddit other. Least philips hue unresponsive alexa harmonious, since there can be the router multiple times device ; the. Troubleshooting with the hdmi sync box 2.0 internet light is off completely s time to move your Hue Bridge now. Be resolved by just looking if the Amazon Echo, or “ Alexa, turn my { room } {... Only do power states had to unlink and re-link my Hue SyncBox app wo n't hdmi. The hardware dimmer switch amp ; on but still the same problem all! Have attempted turning off the circuit to reset itself every 5 minutes or so only getting 'No signal..

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