Get started in 3 steps. - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. A localized version is available for you. Learn about Wifi products Getting started Features Fix a problem Warranty and safety. Conventional lamps & tubes. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty;. This product is specifically designed and developed for domestic use in normal conditions and operation only. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. If available, you can find the addresses of the service centers on this website. Hue personal … The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! This Additional Warranty is limited to repair, replacement or substitution only. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. In order to claim under this Additional Warranty you must telephone us on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the. Hue app . If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. Close. This warranty is only valid and enforceable in Australia and New Zealand. Why Buy Philips Hue LED Lights and Globes? - If the defect is the result of excessive use outside the intended purpose, e.g. … 7. This guarantee applies in addition to the conditions and guarantees implied by that legislation.. Please read the, Selected products Suggestions. This is not a complete statement of your legal rights as a consumer. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities done by yourself, such as regular maintenance, saving or restoring data. Alterations in design and technical specifications reserved. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). 5. More from us. For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever. New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. 11. SmartThings, Nest, MyQ, August. Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. It is for my UK bought ones, anyway. To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Your privacy; Features. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. in the intended environment). If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. Buy Philips Hue White E27 Starter Kit from Kogan.com. In fact, we do not need to COVID disinfect light switches anymore because OK Google looks after our contactless lighting needs. - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. … Hue bulbs, Hue Light strips, Hue Go, Hue Bloom, and all other Hue luminaires can be paired with Echo Dot, Echo, and Echo Tap only … Free delivery on orders over $100 for all orders placed via www.philips.com.au Goods … All such decisions are at our absolute discretion. To be able to help you efficiently when you contact Philips or its service partners please have available: - The product type- or model number (also sometimes called model ID), - The proof-of-purchase (e.g. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. And because Hue … After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. New Zealand: Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. 4. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. Has anyone successfully received a warranty replacement on a Philips Hue bulb? You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Consumer products. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. - For normal wear and tear defects, or by their nature consumable parts (e.g. - If the model number, serial number or production date code on the product has been altered, removed or made illegible. Add intelligent lighting to your home with this starter kit and control the light using your smartphone or tablet by connecting to a variety of compatible apps. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law, we provide the following warranty against defects: 1. Back Smart speakers. Philips Hue is one of the pioneers of smart lighting and as expected does it very well. If, during the first 2 years from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. To the maximum extent permitted by applicable law, this policy states the entire liability of us in connection with defective or non-conforming products. For your home. Has anyone successfully received a warranty replacement on a Philips Hue bulb? Warranty: 2 years on product from date of invoice. 4 years ago. Professional products. It combines brilliant and energy-efficient LED light with intuitive technology. All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Connect. Archived. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. It is best to provide a legible and unmodified receipt or sales invoice. Discover our professional and consumer Philips lighting products. LED lamps & tubes. Philips Enterprise virtual care portfolio combines leading technology and data-driven population management with clinical expertise and a proven programmatic approach to deliver results. The more you can see, the better you perform, the faster you react and the safer you are. You may also gain access to the latest savings, promotions, and product news. Philips Hue Account. • Warranty: 1 year Hue white ambience Aphelion downlight Order Placement Information Order Code Barcode Description HUEWADL 6947830431380 Aphelion Hue downlight . original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. I have two BR30 downlights, which have gone into a partial failure state. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … Philips products are designed and manufactured to the highest standards and deliver highquality performance, ease of use and ease of installation. We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. Control your smart lights quickly and conveniently with the Philips Hue app. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. This document only applies to consumer products. - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. Philips LongerLife lamps automatically come with a 4 year warranty. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. It combines brilliant and energy-efficient LED light with intuitive technology. For professional, Returns, Replace, Refunds and Cancellations. You means the purchaser or the original end-user of the Goods;. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … (, Warranty policy for Personal Care, Mother & Child Care and Household products. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. 6. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. 2 years I think. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. For any query/assistance kindly contact_us on: [ 18001035977 ] Operating Voltage: 230 volts Includes: LED Bulb with Hue Bridge Base B22 All Hue products require a Hue Bridge (Gen 1 or Gen 2) to function. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. - All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address of the Supplier, the date and place of purchase and identifies product. The lifetime mentioned on the packaging is an … 5 years ago. The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. Philips Audio and Headphones products Warranty against Defects. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. Outdoor luminaires. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. 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