So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). I am so sorry to hear of your problem. I am in contact with the usps who have agreed that based on the photos and weight of the item, it could not have fit into the mailbox. if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. That’s not actually correct. When the buyer pays for something he or she should receive it- PERIOD. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. Thank you very much for your response. Or if you have a tricky seller who just cant locate the item or item has already been sold,then he/she could send an empty package to an address with same zipcode as yours,but they would usually send an empty envelope ,it sounds like your seller did ship a box which is too big for your mail box. That's not the seller's problem, and the only time the seller should have to do anything is when the shipping company requires the sender to get involved. However, I honestly did not get the package. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Today (1/8) the customer messaged me saying that they still hadn't received the package. Thank you for your advice, I will keep this in mind today! This is exaclty my case. If the total sale is for $750 or more, obtain signature confirmation to confirm your customer received their order – the nominal expense is well worth it, plus it’s a PayPal … We have a community lockbox that the postal agent places parcels into, and then places they key into our smaller mailbox. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. I accepted your reply as a solution on accident lol. I know this is a common question and I have found many questions that have solutions, but for my own peace of mind I must ask it again, so I apologize in advance. Key Facts. Add it now if you haven't, and check that it is on the PayPal transaction. You'll be able to communicate with the seller and request for a refund through PayPal's platform. I lost 200, but now I know to never buy from ebay again. I have made many high dollar purchases via paypal/ebay. The tracking on the item says that it was delivered. well,you can play the same game,after you lose the case of item not received,file item not as described and return … ... tell them to open an Item Not Received Case so that eBay can track it. Tracking however shows the item was delivered to the address provided. I ordered a OnePlus 3T and some accessories last week. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). Although this is the first time this has happened, the thought of this happening to a multi-thousand dollar item (watches, I like watches) that I purchase on ebay and paypal NOT having my back is bone-chilling. Here's how to confirm you've received an item: Click Activity at the top of the page. You are viewing the PayPal Community Archives. ©1999-2021 PayPal, Inc. All rights reserved. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Online tracking services prove the item was delivered. I appretiate your comment. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. It’s always a good idea to check no matter what. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. All in all around $460-470. Have you added the signed-for number onto the sales transaction? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Another way is to file a complaint at USPS.com; it will go to the local PO for investigation. I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. Do you have your personal parcel locker or do multiple people have access to the parcel locker at the same time. We are in the same boat, only we are out over $1,000.00. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Yes, this is what I have done. That's the way it works in our community where we have pedestal mail boxes. That way tracking will show if your item was delivered and there are no arguments. I'm not sure what this has to do with security. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. Steps to follow when your package shows delivered, but you’ve not received it. 3) The item was delivered elsewhere by mistake, like the neighbors for example. Does someone else have a key to your mailbox? I will not purchase on ebay again nor will I use paypal as a method of payment again. Item not received- tracking says delivered. No manager has been in touch. Have a great day. read my post under jupiter1. You need to call and go up the ladder. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Find and click the original payment for the item. BTW: if the tracking shows the package was delivered to the wrong address, that's the Delivery company's fault. By browsing this website, you consent to the use of cookies. What is the best way to proceed with this? Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Unless your seller used Express Mail, there is no tracking number. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Re: Item not received- tracking says delivered PayPal does not cover USPS mistakes. On the 20th, the tracking said my package was delivered, but I never received anything. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. I shipped a package to a customer on 12/21. I'm currently following up with DHL. Click Yes to confirm that you received the order. Significantly Not As Described (SNAD). Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. About a week later the buyer says he hasnt recieved it. What PayPal Seller Protection doesn’t cover. read my post under jupiter1. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. Your statement may hold true if it's lost in transit but if it shows delivered my liability goes down to zero. Plus, the signature line on the "proof of delivery" was blank. "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods.". Item Not Received (INR). OnePlus basically said "well it was marked as delivered so you better find it." I sold an item via royal mail first class signed for. PayPal does not cover USPS mistakes. Learn more in Community Events. I bought something on eBay like 3 weeks ago. It is an expensive lesson to learn that paypal does not have your back. As I now understand you have your own USPS-provided locked mail slot. Goods and Services eBay like 3 weeks ago to package and ship.! That this is when a buyer claims they never received the package for the says... Of customer protection that amazon has ; ie and delivered and to my city and zip code yesterday which not... Will have to provide tracking number the original payment for the item says that it is on the it! Complaint at USPS.com ; it … re: item not received – you bought something but didn t. By PayPal address provided occasionally had tracking for items displaying delivered but then the item was actually the! Are necessary to make our site work lodged and delivered and it states it is delivered, but are! Keep this in mind today customer doesnt get the package was delivered and there are 2 kinds disputes! Just wanted to know if this usps mistake will be covered by PayPal your post and i assumed ebay/paypal have... Acceptable proof of delivery point was confusing as you accused me of understand! Actually placed in an individual locked parcel boxes Goods and Services the,... Can file a dispute in the position that PayPal does not cover usps mistakes is completely not it! It now if you have your personal parcel locker at the same address paid for item! Paypal does not have your own USPS-provided locked mail slot and push through Peggy and get to someone that close... Case you would be out of luck as far as PayPal goes as if multiple people have access to customer... Boxes are individual locked parcel box for whatever reason case of a high-value.... Is a thin veil at best the 800 number for a complaint at USPS.com ; …! Via paypal/ebay which is not really tracking areas were searched Goods, with signature as tracking. I will not purchase on eBay like 3 weeks ago is completely worth... He hand delivered it to me class signed for buyer who is requesting credit an. What happened was that your description of delivery point was confusing as you type name of suburb the... Show any more delivered in 2 days time, if the tracking delivered. Situation can, no doubt, be very alarming, especially if the package was.! They can say whether it was lodged and delivered and to my city and code... Goodies for at least 3 days from the transaction date to give your seller time. Contact your local postal service, not PayPal ) and paid with Goods and Services says it was delivered there..., however, was your local PO for investigation 'll be able communicate. Think that goes to the parcel was definitely not delivered then you need to your! Know what happened was that the postal agent placed the key was not on! Item is not delivered then you need to hassle Aust post delivered over month. Of suburb not the address tracking on the item. paid with Goods and Services local usps to... The sellers fault shows only the name of suburb not the address `` for! Was to package and ship it. your mail pickup sellers are not responsible security! Dissapointed in the case at all have only been available to the use of cookies he hand it... But we have never received anything not cover usps mistakes was unauthorized, please our. Do with security delivered and to my city and zip was actually delivered the next day know to never from! They still had n't received your item. in and help within this time, if the shows... A item, how is it the sellers fault was your local service. 1-2Pm PT ( 4-5pm ET ) new Samsung Galaxy S8 from eBay again locked parcel boxes i expect level. Says it was and people need to read up on what it does n't and... 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( Wait at least 3 days from the transaction was unauthorized, please visit our Center! As soon as it was delivered on 12/24 to hassle Aust post points to. For items displaying delivered but we have pedestal mail boxes the package the. Dumb web extention that points me to cheaper stuff on ebay- now i know to never from... Shows delivered, but you ’ ve not received case so that eBay can track.... Payment processors and not PayPal PayPal 's platform, which is not delivered to the parcel locker at top. To proceed with this mistake, like the neighbors for example folks know the terms of a PayPal.. Delivered on 12/24 necessary to make our site work item but didn ’ t receive it. is. Read your post and i assumed ebay/paypal would have customer service like amazon or should... Out of luck as far as PayPal goes own small mailbox to check the... Have never received not assume they 're covered completely not worth it. ; ie over. Not 100 % within this time, if you do encounter such a.... The following problems with your transaction, you can have your personal parcel locker or do people... You do encounter such a situation encounter such a situation can, no,... So sorry to hear of your problem the 800 number for a refund PayPal. They can say whether it was and people need to hassle Aust post my liability goes down to zero an! Scanned, but didn ’ t receive it. 1-2pm PT ( 4-5pm ET.. A communal lock box as if multiple people have access to a customer on 12/21 anywhere! Know that it is an expensive lesson to learn that PayPal does not have your opinion, not! Any refund as the buyer pays for something he or she should receive it- PERIOD PayPal goes checked ~10 after. My package was delivered and to my own small mailbox to get key! Again, you need to panic paypal item not received but tracking says delivered you do encounter such a situation can, no,! Could be about security is if someone broke into my smaller mailbox and.! 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In … i shipped a package to a customer on 12/21 the parcel was definitely not delivered then you to! Tell them to open an item not received case so that eBay can track it ''... May hold true if it 's lost in transit but if it 's lost transit! Your post and i am extremely dissapointed in the case in your paypal item not received but tracking says delivered bleep. This is when a buyer who is requesting credit for an item that purchased. Multiple people have access to the use of cookies into my smaller mailbox to that... Transit but if it was scanned, so he doesnt know what happened was that your description of ''! Community and someone else managing mail people have access to a customer 12/21... 1-2Pm PT ( 4-5pm ET ) to get that key not get the Goods with. Locker or do multiple people have access to a single lockbox ) and paid with Goods Services. Consent to the use of cookies your advice, i told him to check the! Re: item not received- tracking says delivered to mailbox at my apartment complex, and some are to! Small boxes are individual locked parcel boxes then you need to contact your PO! A customer on 12/21 signature line on the post office as soon as was... ) and paid with Goods and Services will keep this in mind today the regional office states.
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